COMMUNICATIONS & DISPATCH

Cataldo is at the forefront of implementing cutting-edge technologies and innovations to deliver exceptional emergency medical services. Our Emergency Medical Dispatch (EMD) Resource Center exemplifies this commitment. Cataldo was proud to become the first Next-Generation-Ready 911 Public Safety Answering Point (PSAP) in Massachusetts. We also pioneered key initiatives in the state, including being the first to offer Mass State E-911 Department-approved Continuing Education classes in-house and serving as the first off-site training center for the Mass State E-911 Telecommunicator Certification Class.

Cataldo takes pride in maintaining one of the largest EMD Quality Assurance Departments in Massachusetts, ensuring excellence in emergency response. Additionally, our Active Dispatcher Incentive Program recognizes and celebrates the outstanding contributions of our telecommunicators.

As the largest 911 EMD Resource Center in the state and the only Geo-Diverse Networked 911 Communications Center in Massachusetts, Cataldo continues to set the standard for innovation, quality, and reliability in emergency communications.