Communications Supervisor

About Cataldo

Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services.  As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve. 

Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportation annually through 911 contacts with multiple cities, we partner with some of Massachusett’s top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, Warrior Arena, and TD Garden.

While Cataldo began as an ambulance service company, we continue to grow and expand the services we offer to the local communities.  As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center.  This includes certification training for new employees as well as the training needed for career advancement.  Through our partnerships with local healthcare facilities, we have developed a mobile integrated health program, SmartCare, which provides in-home treatment for patients. We also have delivered more than 1.6 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.

Communications Supervisor Job Description

An Emergency Communications Supervisor is responsible for the oversight of all daily operations in our state-of-the art emergency communication center for their assigned shift.  This includes making decisions on resource management, handling escalated issues, and managing call center staff.

Qualifications and Experience 
    • 2 years of experience as a Dispatcher/Call Taker
    • Working knowledge of Communications Center Operations
    • Exceptional area knowledge
    • EMD certification is required
    • Prior experience in a supervisory position preferred
    • Excellent communication skills, both written and verbal
    • Strong leadership skills
    • Expertise in Customer Service
    • Team-player with a strong focus on accountability