SmartCare Solutions



SmartCare delivers the future of healthcare using advanced technology to provide complete in-home patient care.

The goal of SmartCare Community Paramedicine is to provide an alternate healthcare outlet for patients, nurses and physicians to utilize when a patient just “doesn’t feel right”. Whereas the current structure often directs patients towards the 911 system as the fallback, we know that many situations do not necessitate the use of emergency response as the best possible course of action. Ensuring that a trained paramedic is on scene within a specified time frame (generally under one hour) and is able to properly assess the patient’s health directly with the primary care physician is often the most appropriate response to a patient’s health concern. SmartCare is the next step towards creating an efficient, cost effective and medically appropriate patient-centered healthcare system.

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Delivering the Future of Healthcare


Smartcare Paramedics undergo specialized training in direct in-home patient care and communication and have a minimum of 5 years field experience with at least 3 years  in a 911 emergency environment.

Every patient interaction is followed up with a brief patient survey which is documented and encrypted, then shared with the PCP and our SmartCare Quality Assurance Director. Each month SmartCare Paramedics participate in continuing education, case reviews and join hospital rounds.

Emphasis is placed on special circumstances SmartCare Paramedics may encounter in the home care environment including: HIPAA, MOLST or DNR, & Healthcare Proxy. All SmartCare Paramedics receive specialized protocol reviews to ensure strict compliance to medical standards.

When a patient requires medical follow up after a post hospital discharge, time is critical. SmartCare Paramedics are strategically deployed to ensure minimal response time. Often, the patient assessment is underway within one hour of notification by the PCP or alternate medical control.

SmartCare Community Paramedicine transfers the skills of a Paramedic
directly from the emergency setting to the home setting.

Why Choose SmartCare?

Hospitals continue to face an increased risk of high readmission rates for recently discharged patients. SmartCare Community Paramedicine leverages the skill level of highly trained medical personnel to provide an outlet for aggressive patient-centered care of those who have historically been deemed as a high risk. SmartCare provides an increasingly practical solution towards maintaining continuity of care within the healthcare system.

The full scope of practice of Paramedics is
often underutilized in the healthcare picture

SmartCare allows PCP’s to utilize skilled paramedics as their eyes and ears in the field. This streamlined approach ensures that a patient is kept within their own hospital network and that the primary care physician is both informed and involved in the patient’s care plan. SmartCare affords PCP’s the ability to make timely and informed decisions for a patient, which is invaluable towards their overall health and wellness.  SmartCare Community Paramedicine is the logical solution towards addressing this need.

How soon is a SmartCare Paramedic on site after being dispatched to the patient’s home?

A SmartCare Paramedic is typically onsite in the patients home within one hour of receiving a request, often times sooner.  The SmartCare telecommunications Center uses state-of-the-art technology, with multiple fail-safe systems, to ensure continuous access to the highest level of care.  They dispatch SmartCare Paramedics based on GPS location to ensure the fastest possible response time.

How does SmartCare fit in to the patient’s overall health care strategy?

SmartCare offers an excellent alternate care option for those patients who required medical follow up after a hospital visit, yet whose level of care does not otherwise mandate an emergency department visit.  SmartCare provides the PCP with eyes and ears in the field to determine the best course of treatment for the patient, while minimizing disruption to the patient’s life.

How long does a typical in-home assessment last?

The individual needs of each patient and the scope of necessary services means that each visit may vary in duration, but a typical visit can be performed in as little as fifteen minutes or, for more complex patients, up to two hours or more.  We are able to stay on scene with patient while all their needs are assessed.

How does the SmartCare Paramedic communicate with the PCP and/or healthcare partner?

Communication with the PCP can happen in a variety of ways, but most commonly via secure email and telephone or Video Conferencing, and all while on-site at the patient’s home.  SmartCare Paramedics may communicate with the patient’s PCP several times over the course of the visit.  Examples include discussing the patient assessment, transmitting & discussion patient Vital information, collaborating on a healthcare strategy, or reviewing the Home Safety Evaluation.

How quickly are lab results available?

Lab results are available within minutes of testing thanks to the i-STAT® Handheld Blood Analyzer used by every SmartCare Paramedic. The i-STAT® handheld accelerates the patient care decision-making process with a system that makes patient-side testing fast, easy and accurate.

SmartCare delivers the future of healthcare using advanced technology to provide complete in-home patient care.